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complaints


For complaints relating to credit information

If you make a complaint about things (other than privacy issues) in relation to your credit information, we will let you know how we will deal with it within seven days.

Ask for more time if we can’t fix things in 30 days

If we can’t fix things within 30 days, we’ll let you know why and how long we think it will take. We will also ask you for an extension of time to fix the matter. If you have any concerns, you may complain to our external dispute resolution scheme (Australian Financial Complaints Authority - phone 1800 931 678, www.afca.org.au) or the Office of the Australian Information Commissioner.

Letting you know about our decision

We’ll let you know about our decision within 30 days or any longer agreed time frame. If you have any concerns, you may complain to our external dispute resolution scheme (Australian Financial Complaints Authority - phone 1800 931 678, www.afca.org.au) or the Office of the Australian Information Commissioner.

Download Internal Dispute Resolution Procedures


 
 
 

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